Privacy Policy

Background

P&A Fencing and Sheds Ltd. understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.zestoutdoorliving.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.

If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• “Account” means an account required to access and/or use certain areas and features of Our Site
• “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site
• “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
• “Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR
• “We / Us / Our” means P&A Fencing and Sheds Ltd., a limited company registered in England under company number 1880477, whose registered address is Stephen Gray Road, Mold, CH7 1HE

2. Information About Us

Our Site www.zestoutdoorliving.co.uk is owned and operated by P&A Fencing and Sheds Ltd., a limited company registered in England under company number 1880477, whose registered address is Stephen Gray Road, Mold, CH7 1HE.
VAT Number: 2700877707.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and advise you to check their privacy policies before providing any personal data.

4. Your Rights

As a data subject under the UK GDPR, you have the following rights:

• The right to be informed about Our collection and use of your personal data
• The right of access to the personal data We hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure (“the right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

If you have any concerns about Our use of your personal data, please contact Us using the details in section 14.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

5. What Data Do We Collect?

Depending on your use of Our Site, We may collect some or all of the following personal and non-personal data:

• Name
• Date of birth
• Gender
• Business/company name
• Job title or profession
• Contact details (email address, telephone number)
• Demographic information such as postcode, preferences, and interests
• IP address
• Web browser type and version
• Operating system
• Referring URLs, pages visited, and exit pages

Loyalty Scheme Data
Where you choose to participate in Our customer loyalty scheme, We may also collect and process additional personal data relevant to the operation of that scheme. This may include your email address, account activity, order history, loyalty points balance, reward redemptions, referral activity, and engagement with loyalty-related communications. This data is collected only where you voluntarily opt into the loyalty scheme.

6. How Do We Use Your Data?

All personal data is processed and stored securely and for no longer than is necessary. We always have a lawful basis for processing your data, including contractual necessity, consent, or legitimate interests.

We may use your personal data for the following purposes:

• Providing and managing your Account
• Managing your access to Our Site
• Personalising your experience on Our Site
• Supplying products and services
• Communicating with you
• Sending marketing communications where you have opted in
• Market research and analytics

Loyalty Scheme Purposes
Where you have enrolled in Our loyalty scheme, We may also use your data to:

• Administer and operate the loyalty scheme
• Allocate points, rewards, and referrals
• Communicate with you about your loyalty account
• Analyse scheme usage to improve customer experience

Our loyalty scheme is provided using Smile.io. Smile.io processes personal data as a data processor on Our behalf and only for the purposes described above.

You may withdraw your consent or request deletion of your data at any time.

7. How and Where Do We Store Your Data?

We retain your personal data only for as long as necessary for the purposes described in this Policy. Data security is important to Us, and appropriate technical and organisational measures are in place.

Most data is stored within the UK. However, where you participate in Our loyalty scheme, certain personal data may be processed and stored outside the UK by Smile.io. Where international transfers occur, appropriate safeguards are used to ensure compliance with UK GDPR.

8. Do We Share Your Data?

We will not share your personal data with third parties except as described in this Policy.

Where you have opted into the loyalty scheme, We share relevant data with Smile.io solely for the purpose of operating and managing the scheme. Smile.io is contractually required to safeguard your data and process it only on Our instructions.

We may also disclose data where legally required or in connection with legal proceedings.

Aggregated, anonymised data may be shared with partners or affiliates for business analysis purposes.

9. What Happens If Our Business Changes Hands?

If We sell or transfer part or all of Our business, personal data may be transferred to the new owner, who may continue to use the data for the same purposes under this Policy.

10. How Can You Control Your Data?

You may restrict Our use of your personal data at the point of submission and can opt out of marketing communications at any time.

You may also register with preference services such as TPS, CTPS, or MPS.

11. Your Right to Withhold Information

You may access Our Site without providing personal data, though certain features may require it.

12. How Can You Access Your Data?

You may request a copy of the personal data We hold about you at any time, free of charge. Please contact Us using the details in section 14.

13. Our Use of Cookies

Our Site uses first-party cookies and analytics cookies to improve functionality and user experience.

Where you participate in Our loyalty scheme, Smile.io may place cookies or similar technologies on your device to enable loyalty features such as points tracking and reward redemption. These cookies are subject to your cookie preferences. Further details are available in Our Cookie Policy.

14. Contacting Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@zestoutdoorliving.co.uk
Telephone: 01352 752 555

15. Third-Party Service Providers

We use selected third-party service providers to support Our services. These providers process personal data only on Our instructions and in compliance with data protection law.

Smile.io
Provides Our customer loyalty scheme platform.
Privacy Officer: Smile.io
Address: PO Box 33042 Ira Needles, Waterloo, ON, N2T 2M9, Canada
Email: privacy@smile.io

Smile.io processing applies only to customers who opt into the loyalty scheme.

16. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on Our Site, and your continued use of the Site will constitute acceptance of the updated Policy.