Terms & Conditions

Last updated: July 2026

Background

These Terms and Conditions, together with any documents referred to within them, set out the terms under which you may use this website, www.zestoutdoorliving.co.uk (“our website”) and purchase products from P&A Fencing and Sheds Ltd.

Please read these Terms and Conditions carefully before using our website or placing an order. By using our website, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must stop using our website immediately.

These Terms and Conditions apply to both consumers and business customers. Additional terms may apply to specific products, promotions, trade accounts, or bespoke orders.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• “Content” means any and all text, images, product descriptions, graphics, audio, video, scripts, software, databases, and any other information displayed on or forming part of our website.
• “Order” means a request submitted by you to purchase products from us through our website, by telephone, or by any other agreed method.
• “Products” means any goods available for purchase from our website.
• “Personalised Products” means products that are customised or made according to your specific requirements, including products containing personalised plaques, engravings, messages, or other customer-selected details.
• “System” means any online communication facilities that we provide through our website, including contact forms, email, customer accounts, and live chat.
• “We”, “Us”, and “Our” means P&A Fencing and Sheds Ltd., a limited company registered in England & Wales under company number 1880477, whose registered office is Unit 1, Stephen Gray Road, Mold, CH7 1HE.
• “You” means the person accessing our website or purchasing products from us.

2. Information About Us

Our website www.zestoutdoorliving.co.uk is owned and operated by P&A Fencing and Sheds Ltd., a company registered in England & Wales under company number 1880477.

Registered office:

Unit 1
Stephen Gray Road
Mold
CH7 1HE

VAT Number: GB 270 0877 70

3. Access to Our Website

3.1 Access to our website is provided free of charge.

3.2 It is your responsibility to ensure that you have the necessary equipment, software, and internet connection required to access our website.

3.3 We may update, suspend, restrict, or withdraw access to all or part of our website at any time. We will not be liable if our website is unavailable for any period.

4. Ordering Products

4.1 Products displayed on our website are invitations for you to make an offer to purchase. An order submitted through our website does not automatically create a legally binding contract.

4.2 When you place an order, you confirm that:

• The information you provide is accurate and complete.
• You have authority to use the payment method provided.
• You have checked the product details, specifications, delivery information, and any customisation details before completing your order.

4.3 After placing an order, you will receive an acknowledgement email confirming receipt of your order. This does not constitute acceptance of your order.

4.4 A contract between you and us will be formed when we send confirmation that your order has been accepted and processing has commenced.

4.5 We reserve the right to refuse or cancel an order where:

• The product is unavailable.
• There has been an obvious pricing or product description error.
• We are unable to obtain payment authorisation.
• We suspect fraudulent activity.
• The order contains inappropriate or unacceptable personalised content.

5. Products, Descriptions and Availability

5.1 We make every reasonable effort to ensure that product descriptions, images, specifications, dimensions, and pricing information displayed on our website are accurate.

5.2 Product images are provided for illustrative purposes only. Due to factors including photography, screen settings, and natural variations in materials, the appearance of products may vary slightly from images shown online.

5.3 Many of our products are manufactured using natural timber. Variations in colour, grain, knots, texture, and minor movement are natural characteristics of timber and are not considered defects.

5.4 Dimensions provided on our website are approximate. Minor variations may occur due to manufacturing tolerances.

5.5 All products are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and provide appropriate options.

6. Prices and Payment

6.1 All prices displayed on our website include VAT unless otherwise stated.

6.2 Prices may change from time to time. Any changes will not affect orders that have already been accepted.

6.3 We make reasonable efforts to ensure that all pricing information is accurate. If an obvious pricing error occurs, we reserve the right to contact you before processing your order.

6.4 Payment must be made at the time of ordering unless alternative payment terms have been agreed with us in writing.

6.5 We use trusted third-party payment providers to process payments securely. We do not store complete payment card details.

7. Delivery

7.1 Delivery dates and times provided by us are estimates only. Whilst we make every reasonable effort to deliver products within the stated timeframe, delays may occasionally occur due to circumstances outside of our reasonable control.

7.2 Delivery times may vary depending on product availability, location, seasonal demand, carrier availability, and the nature of the product ordered.

7.3 You are responsible for providing accurate delivery information at the time of ordering. We cannot accept responsibility for delays or additional costs caused by incorrect or incomplete delivery details.

7.4 You must ensure that suitable access is available for delivery vehicles and that the delivery location is safe and accessible. If delivery cannot be completed due to access restrictions, additional delivery charges may apply.

7.5 Some larger products may be delivered in multiple packages or require delivery by specialist carriers.

7.6 Risk in products passes to you once the products have been delivered to the address provided in your order.

7.7 Ownership of products will pass to you once we have received payment in full.

8. Assembly and Product Care

8.1 Unless otherwise stated, our products are supplied for self-assembly. Assembly instructions are provided where applicable.

8.2 It is your responsibility to assemble products correctly and in accordance with the supplied instructions.

8.3 Failure to assemble, install, maintain, or use products in accordance with the supplied instructions may affect product performance and may invalidate any applicable warranty.

8.4 Products should be installed on suitable surfaces and used in appropriate conditions. We are not responsible for damage caused by unsuitable installation locations, poor ground conditions, misuse, neglect, or failure to follow product care instructions.

8.5 Timber products naturally change over time due to weather exposure. Movement, cracking, colour changes, and other natural characteristics of timber are not considered defects where they do not affect the structural integrity of the product.

9. Returns and Cancellation Rights

9.1 If you are a consumer, you have legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

9.2 Subject to the exclusions below, you have the right to cancel your order within 14 days of receiving your products without giving a reason.

9.3 To exercise your right to cancel, you must notify us clearly within the cancellation period using the contact details provided in these Terms and Conditions.

9.4 If you cancel an order in accordance with your statutory rights:

• You must return the products to us at your own cost unless the products are faulty or incorrectly supplied.
• Products must be returned unused, in their original condition, and with all packaging and components included.
• We may reduce any refund amount where products have been handled beyond what is necessary to inspect them.

9.5 Refunds will be processed within the timeframe required by law and will normally be made using the original payment method.

10. Exclusions from Cancellation Rights

10.1 The right to cancel does not apply to certain products, including:

• Products that have been personalised or customised specifically for you.
• Products made to your specific requirements.
• Products that cannot reasonably be returned due to their nature.

10.2 This includes personalised memorial products, including benches supplied with customised plaques or engraved messages.

10.3 Before submitting an order for a personalised product, you are responsible for ensuring that all wording, spelling, names, dates, and other personalised details are correct.

10.4 We may refuse personalised wording that is unlawful, offensive, inappropriate, defamatory, or otherwise unsuitable for production.

10.5 Once production of a personalised product has commenced, changes or cancellations may not be possible.

11. Faulty, Damaged or Incorrect Products

11.1 We take care to ensure products are supplied in excellent condition. If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as reasonably possible.

11.2 Please provide details of the issue, including photographs where appropriate, to allow us to investigate and resolve the matter efficiently.

11.3 Where a product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with your legal rights.

11.4 We are not responsible for damage caused by:

• Incorrect assembly or installation.
• Improper use or storage.
• Failure to follow care instructions.
• Normal wear and tear.
• Natural characteristics of timber materials.

12. Promotions and Discount Codes

12.1 From time to time, we may offer promotional discounts, voucher codes, or special offers.

12.2 Promotional offers are subject to any specific terms stated at the time of the offer.

12.3 Unless otherwise stated, promotional codes:

• Cannot be exchanged for cash.
• Cannot be used retrospectively against previous purchases.
• May have expiry dates or restrictions.

12.4 We reserve the right to withdraw or amend promotions at any time.

13. Intellectual Property Rights

13.1 All content included on our website, including but not limited to text, images, product photography, graphics, logos, videos, designs, trademarks, software, and databases, is owned by or licensed to us unless stated otherwise.

13.2 All content is protected by applicable UK and international intellectual property laws.

13.3 You may access, view, and use our website for personal and non-commercial purposes only.

13.4 You must not copy, reproduce, modify, distribute, sell, licence, publish, or commercially exploit any content from our website without our prior written permission.

13.5 You may download or print extracts from our website for your own personal reference, provided that our ownership of the content is acknowledged.

14. Links to Other Websites

14.1 Our website may contain links to third-party websites. These links are provided for information purposes only.

14.2 We have no control over third-party websites and accept no responsibility for their content, availability, security, or privacy practices.

14.3 The inclusion of any third-party link does not imply endorsement, approval, or recommendation by us unless expressly stated.

15. Acceptable Use of Our Website

15.1 You must only use our website for lawful purposes.

15.2 You must not:

• Use our website in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our website, systems, servers, or databases.
• Introduce viruses, malware, or any other harmful material.
• Use our website to submit unlawful, offensive, defamatory, misleading, or harmful content.
• Attempt to interfere with the operation or security of our website.

15.3 We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms and Conditions have been breached.

16. Privacy and Cookies

16.1 Your use of our website is also governed by our Privacy Policy and Cookie Policy, which form part of these Terms and Conditions.

16.2 Our Privacy Policy explains how we collect, use, store, and protect personal information.

16.3 Our Cookie Policy explains how we use cookies and similar technologies, including analytics and advertising technologies.

You can view these policies here:

• Privacy Policy
• Cookie Policy

17. Data Protection

17.1 We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

17.2 We may use personal information to:

• Process and fulfil orders.
• Manage customer accounts.
• Respond to enquiries.
• Provide customer support.
• Send service-related communications.
• Send marketing communications where you have provided appropriate consent.

17.3 We do not sell personal information to third parties.

17.4 Details of third-party service providers that process personal information on our behalf are explained within our Privacy Policy.

18. Communications From Us

18.1 If you provide your contact details, we may contact you regarding orders, enquiries, account information, or important service updates.

18.2 We will only send marketing communications where you have provided consent or where another lawful basis permits us to do so.

18.3 You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

18.4 For questions regarding communications from us, please contact:

Email: info@zestoutdoorliving.co.uk
Telephone: 01352 752555

19. Our Liability

19.1 Nothing in these Terms and Conditions limits or excludes our liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

19.2 We are not responsible for losses arising from events outside our reasonable control, including but not limited to extreme weather, carrier delays, supply chain disruption, industrial disputes, natural disasters, or failures of third-party services.

19.3 We make reasonable efforts to ensure that information on our website is accurate and up to date. However, minor errors, omissions, or changes may occasionally occur.

19.4 We are not responsible for losses caused by:

• Incorrect information provided by you.
• Failure to follow product instructions.
• Incorrect assembly, installation, or use of products.
• Normal wear and tear.
• Natural characteristics of timber products.

19.5 If you are a consumer, your statutory rights are not affected by these Terms and Conditions.

20. Changes to These Terms and Conditions

20.1 We may update these Terms and Conditions from time to time to reflect changes to our services, products, legal requirements, or business practices.

20.2 Any changes will become effective when published on our website.

20.3 We recommend checking this page periodically to ensure that you are aware of the latest version.

21. Contacting Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: info@zestoutdoorliving.co.uk
Telephone: 01352 752555
Website: www.zestoutdoorliving.co.uk/contact-us

22. Law and Jurisdiction

22.1 These Terms and Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.

22.2 If you are a consumer, you may also benefit from mandatory protections provided by the laws of your country of residence.

22.3 If you are a consumer, disputes may be dealt with by the courts of England and Wales or, where applicable, the courts of your country of residence.

22.4 If you are a business customer, any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.