Privacy Policy

Last updated: July 2026

Background

P&A Fencing and Sheds Ltd. understands that your privacy is important and that you want to know how your personal information is used. We respect and value the privacy of everyone who visits our website, www.zestoutdoorliving.co.uk (our “website”), and we will only collect and use personal information in ways that are described in this privacy policy and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Please read this privacy policy carefully so that you understand how we collect, use, and protect your personal information. By using our website, you acknowledge that you have read this policy.

If you do not agree with this privacy policy, please stop using our website.

1. Definitions and Interpretation

In this privacy policy, the following terms have the following meanings:

• “Account” means an account created to access certain areas or features of our website.
• “Cookie” means a small text file placed on your computer or device when you visit our website. Cookies help websites remember information about your visit and improve your experience.
• “Personal information” means any information relating to an identifiable individual, as defined under the UK GDPR.
• “We”, “us”, and “our” means P&A Fencing and Sheds Ltd., a company registered in England under company number 1880477, whose registered address is Stephen Gray Road, Mold, CH7 1HE.

2. Information About Us

Our website, www.zestoutdoorliving.co.uk, is owned and operated by P&A Fencing and Sheds Ltd., a company registered in England under company number 1880477.

Registered address:
Stephen Gray Road
Mold
CH7 1HE

VAT Registration Number: GB 270 0877 70

3. What Does This Privacy Policy Cover?

This privacy policy applies to your use of our website.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend that you review their privacy policies before providing personal information.

4. Your Rights

Under the UK GDPR, you have several rights relating to your personal information:

• The right to be informed about how we collect and use your personal information.
• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to restrict how we process your personal information.
• The right to request that your personal information is transferred to another organisation.
• The right to object to certain types of processing.
• Rights relating to automated decision-making and profiling.

If you have concerns about how we use your personal information, please contact us using the details in section 14.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

5. What Information Do We Collect?

Depending on how you use our website, we may collect some or all of the following information:

• Name.
• Date of birth.
• Gender.
• Business or company name.
• Job title or profession.
• Contact details, including email address and telephone number.
• Postcode, preferences, interests, and other information you provide.
• IP address.
• Browser type and version.
• Operating system.
• Pages visited, products viewed, referring websites, and interactions with our website.
• Information relating to purchases, orders, and customer service enquiries.

Loyalty Scheme Data

If you choose to participate in our customer loyalty scheme, we may collect additional information required to operate the scheme. This may include your email address, order history, loyalty points balance, reward redemptions, referral activity, and engagement with loyalty communications.

This information is collected only where you choose to participate in the loyalty scheme.

6. How Do We Use Your Information?

We only use your personal information where we have a lawful basis to do so. This may include fulfilling orders, providing services, where you have given consent, or where we have a legitimate business interest.

We may use your information for the following purposes:

• Processing and delivering your orders.
• Managing your customer account.
• Providing customer support.
• Communicating with you about your orders or enquiries.
• Sending marketing communications where you have opted in.
• Improving our website, products, and customer experience.
• Understanding how customers use our website.
• Measuring the effectiveness of advertising campaigns.
• Providing personalised and non-personalised advertising where you have provided consent.

Google Analytics and Advertising

Where you provide consent through our cookie preferences, we use Google services including Google Analytics and Google Ads to understand how visitors use our website, measure advertising performance, and deliver personalised and non-personalised advertising.

These services may use cookies, mobile advertising identifiers, and similar technologies to collect information such as your IP address, browser type, pages visited, products viewed, purchases, and interactions with our website.

This information may be used to:

• Understand website usage and performance.
• Measure advertising conversions.
• Improve the relevance of advertisements shown to you.
• Create audiences for remarketing campaigns.
• Measure and improve advertising effectiveness.

Google will only process this information where you have provided appropriate consent through our cookie preferences. You can change or withdraw your consent at any time by selecting the “Manage Website Data Collection Preferences” option available on our website.

More information about how Google uses personal information is available here: Google Business Data Responsibility.

7. How and Where Do We Store Your Information?

We take the security of your personal information seriously and have appropriate technical and organisational measures in place to protect it.

We only keep your personal information for as long as necessary for the purposes explained in this privacy policy, or where we are required to keep it by law.

Your information is primarily stored within the United Kingdom or European Economic Area. Where we use suppliers who process information outside these areas, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

Where you participate in our loyalty scheme, certain information may be processed and stored outside the UK by Smile.io. Where international transfers occur, appropriate safeguards are used to ensure your information remains protected.

8. Do We Share Your Information?

We do not sell your personal information. We only share information with trusted third parties where necessary to provide our services, operate our website, process your orders, communicate with you, or improve our services.

Examples of third parties we may share information with include:

• Payment providers who securely process payments.
• Delivery partners who fulfil customer orders.
• Technology providers who help us operate our website and systems.
• Marketing and analytics providers who help us understand website usage and measure advertising performance, where you have provided consent.
• Customer loyalty providers where you choose to participate in our loyalty scheme.

Where you participate in our loyalty scheme, we share relevant information with Smile.io solely for the purpose of operating and managing the scheme. Smile.io processes this information on our behalf and is required to protect your information.

We may also disclose information where required by law, to enforce our legal rights, or as part of legal proceedings.

Aggregated and anonymised information may be shared with partners or affiliates for business analysis purposes. This information does not identify individual customers.

9. What Happens If Our Business Changes Hands?

If we sell, transfer, or restructure part or all of our business, customer information may be transferred as part of that process. Any new owner or operator will continue to use your information in accordance with this privacy policy unless you are notified otherwise.

10. How Can You Control Your Information?

You can control how we use your information in several ways:

• You can choose whether to receive marketing communications from us.
• You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.
• You can change or withdraw your cookie preferences at any time using the “Manage Website Data Collection Preferences” link on our website.
• You can request access, correction, or deletion of your personal information by contacting us.

You may also register with preference services such as the Telephone Preference Service (TPS), Corporate Telephone Preference Service (CTPS), or Mailing Preference Service (MPS).

11. Your Right to Withhold Information

You can browse our website without providing personal information.

However, some features require certain information to operate, including placing an order, creating an account, joining our loyalty scheme, or subscribing to marketing communications.

12. How Can You Access Your Information?

You have the right to request a copy of the personal information we hold about you.

To make a request, please contact us using the details provided in section 14. We will respond within the timescales required by applicable data protection laws.

13. Our Use of Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve your experience, understand how visitors use our website, and, where you have provided consent, deliver personalised and non-personalised advertising.

Cookies are small text files stored on your device when you visit a website. They allow websites to recognise your device and remember information about your visit.

Cookies used on our website fall into the following categories:

• Essential Cookies – These cookies are required for our website to function correctly and cannot be switched off. They enable essential features such as security, shopping basket functionality, checkout, and account services.
• Functional Cookies – These cookies enable enhanced website features, such as videos, interactive content, and other functionality that improves your experience.
• Analytics Cookies – These cookies help us understand how visitors use our website, including which pages are visited and how customers interact with our products and services. This information helps us improve website performance and customer experience.
• Advertising Cookies – Where you provide consent, these cookies may be used by Google and other advertising partners to deliver personalised and non-personalised advertising, measure advertising performance, create audiences, and improve advertising services.

Google services may use cookies, mobile advertising identifiers, and similar technologies to support advertising measurement and personalisation where consent has been provided.

You can accept, reject, or customise your cookie preferences at any time by selecting the “Manage Website Data Collection Preferences” option available on our website.

Further information about the cookies we use can be found in our Cookie Policy.

Where you participate in our loyalty scheme, Smile.io may also use cookies or similar technologies required to provide loyalty features such as tracking points and rewards. These technologies are subject to your cookie preferences.

14. Contacting Us

If you have any questions about this privacy policy, your personal information, or how we use your data, please contact us:

Email: info@zestoutdoorliving.co.uk
Telephone: 01352 752 555

15. Third-Party Service Providers

We use selected third-party service providers to support our website, ecommerce operations, marketing activities, and customer services. These providers process personal information only where necessary and in accordance with applicable data protection laws.

Google

We use Google services including Google Analytics and Google Ads to understand website usage, measure advertising performance, and deliver personalised and non-personalised advertising where you have provided consent.

Google may process information collected through cookies, mobile advertising identifiers, and similar technologies.

Further information about how Google uses personal information is available here: Google Business Data Responsibility.

Meta (Facebook and Instagram)

We use Meta advertising services, including the Meta Pixel, to understand how visitors interact with our website, measure the effectiveness of advertising campaigns, and deliver relevant advertising across Meta platforms such as Facebook and Instagram.

Where you have provided consent, the Meta Pixel may use cookies and similar technologies to collect information about your interactions with our website, such as pages visited, products viewed, and purchases completed.

This information may be used by Meta to:

• Measure advertising performance and conversions.
• Create audiences for advertising campaigns.
• Deliver personalised and relevant advertisements.
• Improve Meta advertising services.

For more information about how Meta processes personal information, please visit: Meta’s Cookie Policy.

TikTok

We use TikTok advertising services, including the TikTok Pixel, to understand website activity, measure advertising performance, and improve the effectiveness of our TikTok advertising campaigns.

Where you have provided consent, the TikTok Pixel may use cookies and similar technologies to collect information about interactions with our website, such as pages visited, products viewed, and purchases completed.

This information may be used by TikTok to:

• Measure advertising performance and conversions.
• Create audiences for advertising campaigns.
• Deliver personalised advertisements.
• Improve TikTok advertising services.

For more information about how TikTok processes personal information, please visit: TikTok’s Privacy Policy.

ActiveCampaign

We use ActiveCampaign to manage email marketing communications and customer relationship management activities.

Where you choose to receive marketing communications from us, ActiveCampaign processes your information on our behalf to send emails, manage preferences, and help us understand engagement with our communications.

BigCommerce

Our website is hosted and operated using BigCommerce. BigCommerce provides the ecommerce platform that enables us to operate our online store, manage customer accounts, process orders, and provide website functionality.

BigCommerce processes information as necessary to provide these services and in accordance with applicable privacy laws.

Smile.io

We use Smile.io to provide our customer loyalty scheme.

If you choose to participate in our loyalty scheme, Smile.io processes information such as your email address, account activity, order history, loyalty points balance, rewards, and referral activity to operate the scheme.

Smile.io processes this information only for the purposes described above and on our instructions.

Smile.io privacy contact details:

Email: privacy@smile.io
Address: PO Box 33042 Ira Needles, Waterloo, ON, N2T 2M9, Canada

16. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes to our services, technology, legal requirements, or the way we process personal information.

Any updates will be published on this page. We recommend reviewing this privacy policy periodically to remain informed about how we protect your information.